Privacy Policy
Rooftop Muse ("we," "our," or "us") is committed to protecting the privacy and security of our guests. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our venue or interact with us.
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Information We Collect
We collect information that you provide directly to us, such as when you make a booking, contact us, or visit our venue. This may include contact information (your name, email address, phone number, and billing address), booking details (event dates, times, number of guests, and special requests), and payment information (credit card details or other payment information, which is processed securely by our third-party payment processors).
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For security and safety purposes, our venue is equipped with closed-circuit television (CCTV) cameras that operate 24 hours a day.
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Use of CCTV and Its Purpose
The CCTV system is in operation for the legitimate interests of ensuring the safety and security of our guests, staff, and property. Specifically, the footage is used to prevent and detect crime and unauthorized access, ensure the health and safety of everyone on the premises, and assist in the investigation of accidents, incidents, or breaches of our venue rules.This monitoring is conducted in a way that respects individual privacy and is only used for the security purposes stated above. CCTV footage is not used for any other purpose and will not be used to violate your personal privacy.
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How We Use Your Information
We use the information we collect to process your bookings and manage your events, communicate with you regarding your reservation, our services, or policy changes, process your payments and provide invoices, and ensure a safe and secure environment for all guests, which includes the use of CCTV as described.
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Retention of Information
Booking information will be retained for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Recorded CCTV footage is stored securely and is typically retained for a limited period (e.g., 30 days), after which it is automatically overwritten, unless an incident requires its preservation for investigation or legal purposes.
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Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the details below. Please note that requests related to CCTV footage must be specific and may require cooperation from law enforcement if the footage is part of an investigation.
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Sharing Your Information
We do not sell your personal information. We may share your information with service providers (trusted third parties who assist us in operating our business under strict confidentiality agreements) and legal authorities (where required by law, regulation, or legal process, or to protect the rights, property, or safety of ourselves or others).
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Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
rooftopmuse@gmail.com
Rooftop, Tak Woo House, 1-3 Woo On Lane, Central, Hong Kong
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Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.